Refund policy

Returns and refunds

• Returned products must be unused, in the condition received and in their original packaging.
• The current published policy describes a 14 working day change-of-mind period under the Consumer Contracts Regulations.
• Customers are responsible for return costs when changing their mind.
• Contact customer support before returning a faulty, damaged or incorrectly described item.
• Approved refunds are returned to the original payment method.
• Items bought with a discount are refunded at the amount paid.